Nothing beats good customer service

As memories of a carefree summer fade and the coming winter revs up its engines, so the storms of complaints about businesses seem to have become deafening. From bitter disputes on trains about autumnal service glitches and painful season ticket price rises, to the furore over 10% fuel bill hikes, it seems that everyone has something to moan…

The New Boy

It has been 7 years since I started a new job and 3 months since I last worked full-time so I guess it was no surprise that finally starting in my new role at Havas Media on Monday was slightly disorientating. The countdown had begun weeks before with the desperate attempt to keep ‘up to…

Adblocking

Wow. That was easy. I just got rid of all the ads on the internet. Before: After: All within 20 seconds of installing the Chrome extension AdBlock which is apparently now “The #1 most downloaded extension for Google Chrome and Safari”. Quartz.com reported that over a fifth of internet users are using some form of adblocking…

The difference is in the data

The commoditisation of media management is creeping ever upwards towards the top of the value chain – data management. In a world where measurable value is everything, it all comes down to the data; how clean and complete it is and how you handle it. Despite the pleas of creatives and content evangelists, they will always be…